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The Paradigm Shift of Remote Support and the Future of Field Service Delivery

TechSee

NOVEMBER 3, 2020

Six months into the pandemic, the demand for this style of remote assistance is still evident, with 45% of consumers willing to use remote guidance to resolve issues due to safety considerations. Growing focus on reducing customer effort. Advances in field service technology. Future of field service: performance-based SLAs.

Contact Center Workflow 109
Contact Center Workflow Self Service Contact Center Social Media 109
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Amazon Comprehend Targeted Sentiment adds synchronous support

AWS Machine Learning

SEPTEMBER 22, 2022

It includes extracting marketing and customer insights from live social media feeds, videos, live events, or broadcasts, understanding emotions for research purposes, or deterring cyberbullying. Scenario 2 – Real-time call center analytics to determine granular sentiment in customer interactions. API response structure.

Social Media 66
Social Media Contact Center Analysis Hotels 66
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