Consumers, Contact Center Workflow and Innovation

The Paradigm Shift of Remote Support and the Future of Field Service Delivery

TechSee

NOVEMBER 3, 2020

With 61% of customers today reporting that they would avoid technician visits unless strictly necessary (based on an October 2020 survey ), innovative field service organizations have been turning to remote support alternatives in lieu of face-to-face visits. Pandemic-driven need for safety. Growing focus on reducing customer effort.

Contact Center Workflow

Contact Center Workflow Self Service Contact Center Social Media

Visual Automation: Boost Agent Productivity with Smart Eyes

TechSee

MARCH 12, 2019

But while happy customers are vital to the success of a business, happy representatives are equally important, especially with high agent attrition rates presenting a real challenge for contact enters in 2019. The white paper provides a deep dive into the impact visual automation is having on a wide range of contact center KPIs.

Self Service

Self Service Contact Center Net Promoter Score Contact Center Workflow

Customer Experience Update

The Paradigm Shift of Remote Support and the Future of Field Service Delivery

Visual Automation: Boost Agent Productivity with Smart Eyes

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