Alliance by IFS

JANUARY 30, 2017

Mobile technology has become a part of the everyday lives of most customers, which has created a massive shift in customer expectations when it comes to service. Because your customers have experienced the benefits of mobility, they expect your service technicians to have access to the same level of connectivity. Employee productivity.

Connections 50

Connections Competitive Advantage Wireless Return on Investment 50

CSM Magazine

JANUARY 9, 2019

However, even one dropped connection or poorly performing application per shift can translate into almost $20,000 in annual support and productivity loss costs per mobile worker, according to research commissioner SOTI. Leading causes of failures were said to be: Network/connectivity issues, 49.3 Software issues: Application, 40.6

Technology 40

Technology Return on Investment Wireless Competitive Advantage 40

West Monroe

JANUARY 23, 2022

An increasingly connected energy-and-utilities ecosystem. More devices connected to the electric grid—and more data being collected—significantly increases exposure to cybersecurity threats. That said, these challenges and trends provide opportunities for utilities to build a more connected and resilient energy ecosystem.

Transportation 40

Transportation Telecommunications Analytics Wireless 40

Bold360

DECEMBER 1, 2016

Your operators are the living, breathing voice of your business and they need to feel like they can connect with a customer in order to deliver to them a positive experience. Regpack’s technology is based on Asaf’s Ph.D. Technology considerations must take into account the entire customer lifecycle and brand experience.

Software 40

Software Customer Experience Company CRM 40

Michel Falcon Experience

FEBRUARY 11, 2019

But then Verizon wireless called and said, will you help us build training materials for western western region for a retail, uh, stores? First of all, connect unites. What is the return on investment here? I do not believe Netflix put blockbuster out of business because of the technology. Creating loyalty?

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60