Connections Multi-Channel Technology Virtual Agent 
TechSee
OCTOBER 9, 2018
The key to reaching this powerful demographic is by understanding that technology is central to their being. This penchant for technology has shaped their consumer behavior and preferences, and brands must tailor their customer service strategies to suit Millennials’ attributes. connected devices and use 3.3
AWS Machine Learning
AUGUST 30, 2023
Powered by Amazon Lex , the QnABot on AWS solution is an open-source, multi-channel, multi-language conversational chatbot. Generated answers can be modified to create the best experience for the intended channel. To integrate QnABot with Amazon Connect , see Connecting QnABot on AWS to an Amazon Connect call center.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Interactions
MAY 28, 2020
Businesses should use the pandemic to not be opportunistic or tone deaf, but to deeply connect with their customers and employees by leading with humanity and empathy. . And, they are more willing to use self-service technologies to communicate with brands. Are you ready for AI or Virtual Agents? Where can you automate?
TechSee
FEBRUARY 12, 2018
This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. Immersive Technologies. 360-degree view of your customer.
TechSee
FEBRUARY 12, 2018
This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. Immersive Technologies. 360-degree view of your customer.
CSM Magazine
AUGUST 19, 2016
Customers today expect a seamless omni-channel interaction with brands, where they are guided to where they want to be, in one journey, regardless of the method used to contact, while having the ability to switch seamlessly between devices without having to start the conversation from scratch.
NobelBiz
JANUARY 10, 2021
Mobility, flexibility, automation… the development of chatbots is the inevitable result of a ten-year technological convergence that has swept across all companies and contact centers. So, here are a few things to bear in mind if you want to handle this communication channel effectively. What are its advantages for contact centers?
Expert insights. Personalized for you.
359 
Let's personalize your content