ViiBE Blog

APRIL 30, 2021

A negative customer interaction can spread by word of mouth , but so can a positive one. While traditional call centers have existed for decades, they lack some of the features of face to face interactions. What is live video support? Live video support is customer support conducted via video in real time.

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ViiBE Blog

MAY 13, 2021

Management systems keep track of call volume, route incoming calls, and perform data analytics in real-time. The software may use a call recording that informs callers of hold times or an interactive voice response (IVR) system, reducing the workload for call center agents. What does a call center do?

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NobelBiz

MAY 24, 2022

He must be present at all times to provide guidance in the event of a difficulty during a remote agent and customer interaction. This is because embracing remote work entails developing a more trustworthy connection and giving employees more control over their work location and personal organization.

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ViiBE Blog

JUNE 1, 2021

That can include self-service, text chat, or video chat. They may also provide the option to connect to a video chat when necessary. Self-service reduces support call volume, but video or text chat service options give frustrated customers a helping hand. ViiBE is more than just video conferencing software.

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ViiBE Blog

AUGUST 11, 2021

Contact center software uses omnichannel routing to put the customer in touch with a representative via the means of their choosing. These usually include a phone system , chat, email , and video calls. Like a call center, a contact center may use interactive voice response for the opening menu.

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ViiBE Blog

APRIL 8, 2021

Customers typically contact call centers when they are unable to resolve a problem with a product or service on their own. The key to satisfying the customer in search of a solution is the call center experience. The call center experience is the overall interaction between the customer and the call center.

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ViiBE Blog

JANUARY 22, 2021

ViiBE is the web technology of video assistance and ticketing system designed for technical support and after-sales services. As a button directly embedded in Zendesk Support, ViiBE allows support agents to escalate tickets to video calls with the clients in need of assistance.

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