ShepHyken

NOVEMBER 20, 2020

These are critical goals, e.g. “ Achieve XX percent customer satisfaction rate. ”. If some strategies need an explanation, illustrate them in a process infographic like the one. Also, make it available at all times through your company’s document sharing service. You can connect with him on Twitter or LinkedIn.

Ecommerce 144

Ecommerce Training Customer Service Net Promoter Score 144

ShepHyken

AUGUST 31, 2020

Yes, there are many other ways (channels) that customers can reach out to a company, but the original customer service technology that has been used for decades still has life and a lot of it. 7 Ways to Ensure Your Social Presence Improves Your Customer Experience by Scott Clark. This article covers that and much more.

Customer Service 107

Customer Service Social Media Customer Service Training Infographics 107

Russel Lolacher

DECEMBER 10, 2019

” Over the years, many a branded platform has been launched, with little to no long-term social media customer service strategy… or even a short-term one. If your customers are already on social media, is it a big enough community or just three people talking to each other? What language or tone do they use?

Social Media 102

Social Media Customer Service Strategies Strategy Customer Service 102

ProProfs Chat

SEPTEMBER 13, 2019

No matter how many customer support teams and employees you have, these customer support strategies can apply to you. . Let’s see what are the elements of an outstanding SaaS customer service strategy and customer support in a SaaS model are: ?? Begin with onboarding. improve team efficiency.

Customer Service 55

Customer Service Omni-Channel Net Promoter Score Knowledge Base 55

Answer Dash

JULY 30, 2019

As mentioned in a study by Hubspot , 89% of customer service professionals agree that customers are more likely than ever to share the good or bad experience they had with businesses. On the other side, most companies are not equipped to connect with and answer with their customers on every channel.

Infographics 70

Infographics Sales Customer Service Self Service 70

ShepHyken

DECEMBER 31, 2021

She shares 5 customer service strategies that improve customer retention. People may cut companies some slack if a product doesn’t quite work as expected, but only when the customer service experience makes up for these missteps. . 5 Customer Service Strategies That Improve Retention.

Customer Service 134

Customer Service Customer Retention Customer Service Strategies Infographics 134

ShepHyken

FEBRUARY 5, 2018

My Comment: SuperOffice came out with their Customer Service Benchmark Study with many interesting findings, one of which is that 62% of companies ignore customer service emails. Here is a short infographic for some of the findings. My Comment: I’m a fan of the concept of selling with service.

Customer Service 15

Customer Service B2C Retail Infographics 15