ShepHyken

APRIL 28, 2024

Each week, I read many customer service and customer experience articles from various resources. 5 Reasons Why VIP Customers Are the Key to E-Commerce Growth by Josh Kim (Total Retail) VIP customers significantly impact a business’ bottom line, often contributing a substantial portion of total revenue.

Loyalty Programs 69

Loyalty Programs Customer Service Self Service e-support 69

ProProfs Chat

DECEMBER 7, 2018

Now, there are many online platforms that advice you on how to improve your customer service this holiday season. They all have some practical tips that contribute to building a better service for your customers. Lavy Mammen Customer Experience Consultant, GEA Group Americas, Inc. That’s okay. Tweet this.

Tips 96

Tips Customer Service Self Service Chief Customer Officer 96

BirdEye

AUGUST 9, 2023

A business’s reputation score: Highlights your position in search rankings Helps understand overall customer sentiment Makes reputation management easy In a nutshell, your reputation score is a vital tool in the world of reputation management. Improve your website ranking Customers aren’t the only ones looking at your online reputation.

Social Media 52

Social Media e-support Feedback Analysis 52

Comm100

NOVEMBER 13, 2022

Brands of all industries are beginning to recognize the huge benefits that customer service chatbots can bring to their organization. Firstly, today’s consumers are increasingly demanding support that is fast and 24/7. On top of this, 45% of consumers prefer chatbots as the primary mode of customer service communication.

Chatbots 130

Chatbots Software Self Service Wait Times 130

Myra Golden

JULY 29, 2016

How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. Email Writing: 3 elements of a great email customer experience.

Customer Service 53

Customer Service Training Course Customer Service Training 53

Myra Golden

JULY 29, 2016

How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. Email Writing: 3 elements of a great email customer experience.

Customer Service 40

Customer Service Training Customer Service Training Course 40