ShepHyken

APRIL 28, 2024

Each week, I read many customer service and customer experience articles from various resources. 5 Reasons Why VIP Customers Are the Key to E-Commerce Growth by Josh Kim (Total Retail) VIP customers significantly impact a business’ bottom line, often contributing a substantial portion of total revenue.

Loyalty Programs 71

Loyalty Programs Customer Service Self Service e-support 71

Comm100

NOVEMBER 13, 2022

Brands of all industries are beginning to recognize the huge benefits that customer service chatbots can bring to their organization. Firstly, today’s consumers are increasingly demanding support that is fast and 24/7. 70% of customers either currently use or are interested in using chatbots for simple customer service enquiries.

Chatbots 130

Chatbots Software Self Service Wait Times 130

Quadient

OCTOBER 22, 2021

It’s that mentality that has driven the highest customer success scores in the market for three years running. . Quadient is recognized as the only customer-first CCM solution provider by Gartner. We’ve built a support team that has earned us rave reviews and a 97% CSAT score. CCM migration experts. We pioneered the CCM market.

Customer Journeys 52

Customer Journeys Effort Score e-support Social Media 52

BirdEye

AUGUST 9, 2023

A business’s reputation score: Highlights your position in search rankings Helps understand overall customer sentiment Makes reputation management easy In a nutshell, your reputation score is a vital tool in the world of reputation management. Improve your website ranking Customers aren’t the only ones looking at your online reputation.

Social Media 52

Social Media e-support Feedback Analysis 52

ProProfs Chat

DECEMBER 7, 2018

Be sure and monitor your E-commerce sites for checkout issues on an hourly basis especially during Holiday Season. Issues with the customer-experienced IT quickly become business incidents and require robust business processes and systems to ensure the experience of a potentially large number of customers is not at risk.

Tips 96

Tips Customer Service Self Service Chief Customer Officer 96

Myra Golden

JULY 29, 2016

How to Deliver a Wow Customer Experience: 20 Ideas to Help You WOW customers. Complaint Handling: Learn to handle problems in such a way that you completely restore customer confidence after a service mishap. 3 Elements of a Great Email Customer Experience. 4 ways to connect with customers over email.

Customer Service 53

Customer Service Training Course Customer Service Training 53

Myra Golden

JULY 29, 2016

How to Deliver a Wow Customer Experience: 20 Ideas to Help You WOW customers. Complaint Handling: Learn to handle problems in such a way that you completely restore customer confidence after a service mishap. 3 Elements of a Great Email Customer Experience. 4 ways to connect with customers over email.

Customer Service 40

Customer Service Training Customer Service Training Course 40