Kayako

OCTOBER 29, 2015

Customer feedback doesn’t make it back to your company. Customer feedback can be a goldmine for product and marketing teams. But when customer support is outsourced, the two-way communication between support and the rest of the business is broken. There are some specific reasons why outsourcing tends to fail: 1.

Poor Customer Service 120

Poor Customer Service Feedback Metrics Customer Service 120

Playvox

SEPTEMBER 1, 2021

According to Microsoft , “30% of consumers expressed that not being able to reach a real person when they needed to was the most frustrating part of a poor customer service experience. Leave a comment with your feedback. Do you currently use any of these technologies? What has been your experience?

Customer Service 68

Customer Service Contact Center Virtual Agent Competitive Advantage 68

Helen Dewdney

SEPTEMBER 4, 2018

It was a post about poor customer service and entitled Tesco – Phillip Clarke is no Sir Terry Leahy. But Helen had also asked on social media for people’s comments and gave this feedback too. Some of the feedback included a particular case about the way teenagers were treated in a specific Tesco store.

Case Study 60

Case Study Consumers Study Social Media 60

Natalie Petouhof

SEPTEMBER 1, 2016

Tweet The phrase “customer service is the new marketing” has gained popularity with brands realizing that poor customer service takes current, and even potential customers, out of the marketing funnel. Think about it.

ROI 45

ROI Social Media Airlines Customer Service 45

Russel Lolacher

OCTOBER 24, 2022

So that employee bears a lot of responsibility, because they’re trying to recruit other people to be destructive to steal, be dishonest, intentionally provide poor customer service, harass people, bully people. So employees absolutely have a responsibility there. It takes effort every single day. Oh, great.

Employee Engagement 52

Employee Engagement Engagement How To Survey 52