TechSee

FEBRUARY 20, 2018

This always-available model of service can provide a true competitive advantage in many industries and markets. In the early days of self service, companies implemented static channels such as FAQs, how-to videos, troubleshooting guides, and knowledge bases. Is it cost reduction?

Self Service 132

Self Service Virtual Agent Knowledge Base Contact Center 132

TechSee

OCTOBER 9, 2018

According to a Techsmith survey , Millennials are twice as likely to choose visual communication methods, such as screenshots, screencasts, or videos, compared with Baby Boomers. Go visual: Whenever possible, always offer visual information as a primary option – images, videos, or other visual engagement opportunities.

Omni-Channel 359

Omni-Channel Self Service Customer Service Virtual Agent 359

Comm100

AUGUST 17, 2022

If you’d rather listen to the full podcast, you can watch the video below: Question: What does CX mean to you and what led you to enter and remain in this industry? Virtual agent, meaning technology, AI, infused agent, not a virtual working from home agent, not a live agent.”. That’s fine.

Meeting 189

Meeting How To Airlines Virtual Agent 189

UJET

JUNE 25, 2021

So, as more consumers continue to use their phones as their preferred device, mobile-first customer service capabilities natively housed within smartphone apps are becoming a concrete competitive advantage—especially when it comes to factors inherent in customer service that can’t be totally eliminated – like putting customers on hold.

Customer Journeys 82

Customer Journeys Customer Experience Contact Center Omni-Channel 82

TechSee

FEBRUARY 12, 2018

Arrange a solid infrastructure for all of your data including where it will be stored and managed. Go6D next-generation VR panoramic hardware and software enable users to capture full 360-degree videos of the world from their smartphones and unlock new applications for photography, video, 3D, VR and additional areas yet to be discovered.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

Arrange a solid infrastructure for all of your data including where it will be stored and managed. Go6D next-generation VR panoramic hardware and software enable users to capture full 360-degree videos of the world from their smartphones and unlock new applications for photography, video, 3D, VR and additional areas yet to be discovered.

Trends 84

Trends Customer Service Multi-Channel Self Service 84