Lumoa

NOVEMBER 7, 2022

And just like these new phrases have become commonplace now, new customer experience trends are popping up as well. Not only has the world changed, but technology has improved, and companies have been finding new ways to provide customers with a great experience. That’s because it works.

Trends 208

Trends Customer Experience Competitive Advantage Customer Insights 208

Lumoa

OCTOBER 31, 2018

Customer experience has been a buzzword for several years and is only heating up. Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX

Customer Experience 160

Customer Experience Customer Centricity Culture Consulting 160

Totango

JUNE 4, 2019

Whenever a customer offers feedback, they are giving you an opportunity to make them happy—or at least happier. That’s why customer-centered teams value Voice of Customer (VoC), the process of requesting, gathering, and analyzing customer feedback. What is Voice of Customer?

Voice of Customer 77

Voice of Customer Net Promoter Score Feedback Competitive Advantage 77

Second to None

MAY 24, 2018

Ideally, your employees are greeting customers within one minute of them walking into your store, but in reality, many customers wait over five minutes before any sort of acknowledgement takes place. One of the best ways to establish high customer acknowledgement in your stores is to make sure that they are properly staffed.

Apparel 86

Apparel Competitive Advantage Retail Voice of Customer 86

Wootric CX Blog

DECEMBER 2, 2019

SAN FRANCISCO–December 3, 2019 — Wootric , the leading customer experience management software for the CX champion, announced that it has been named a Notable Vendor in the Gartner “Market Guide for Voice-of-the-Customer Applications” report.

Competitive Advantage 69

Competitive Advantage Marketing Chief Customer Officer Voice of Customer 69