Contact Center Outlook: 2022 Promises to Be a Year of Continued Digital Disruption
CSM Magazine
JANUARY 5, 2022
David Singer, Vice President of Product Strategy for Verint , explains why contact centers will need to stay agile to support the evolving needs of customers and employees. New technologies will help contact centers be more agile in the new year. Supporting Customer Engagement as Channel Preferences Evolve.
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