ShepHyken

JANUARY 25, 2021

Something that customers consider more important than even their time. 5 Step Plan to Create the Perfect Guest Experience by Patrick Landman. My Comment: I believe that every company – in any industry – could do well to have a “hospitality mentality.” Their core beliefs. Follow on Twitter: @Hyken.

Customer Service 156

Customer Service Guest Experience Loyalty Programs Hospitality 156

ShepHyken

SEPTEMBER 4, 2023

Elevating Customer Experience: Embracing Hospitality as the Foundation by Charles Ryan Minton (Newsweek) When it comes to providing exceptional customer experiences, few industries excel quite like the hotel business. Connect with Shep on LinkedIn.

Customer Service 67

Customer Service Hospitality Hotels Customer Retention 67

Eptica

JULY 29, 2020

These highlight the need to understand the personal impact of your decisions on customers – essentially, would your mother be proud of what you are doing when it comes to customer experience?

Customer Experience 98

Customer Experience Case Study Airlines Guest Experience 98

ShepHyken

AUGUST 1, 2022

Customer Service Teams Are a Brand’s Best Ambassadors by Patti Crume. SmartBrief) Frontline service employees are often a consumer’s first human interaction with a company. Linkedin Pulse) The Ritz-Carlton Hotel Company carries an experience excellence mystique. Start by reading this article.

Customer Service 70

Customer Service B2C B2B Guest Experience 70