Company Customer Confidence Customer Service Strategies Training 
ShepHyken
SEPTEMBER 26, 2023
And if you really think you are 100% right and the customer support agent is wrong, consider ending the call and calling back to speak with a different agent who may respond differently. I’m amazed at how often I call a company and talk to two or more people, getting a different answer each time. So that’s my advice for the customer.
ShepHyken
JUNE 8, 2022
As it applies to customer experience (including customer service), it is often the little details that move the experience from average to amazing. I’ve always preached that the best companies don’t need to go over the top to be seen as amazing. They are also important to our customers, whether they know it or not.
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ShepHyken
SEPTEMBER 5, 2023
Happiness leads to confidence It’s the second point of this answer that is most important, and it is where some companies fail. A better word for happiness could be confidence. My definition of confidence in this situation is important. Connect with Shep on LinkedIn.
ShepHyken
APRIL 18, 2023
In many of my customer service and CX keynote speeches, I’ll ask the audience to shout out the companies they love doing business with. Without fail, someone – usually many people – mentions Amazon. Amazon has educated its customer as to what a great experience looks like. Still, it is setting a high bar.
ShepHyken
APRIL 25, 2018
If you fix a problem or complaint and use these five steps in the background, you will typically not just fix the problem, but restore the customers confidence in you, sometimes to a level even higher than if the problem had never happened. Louis Bread Company, a local St. The customer tells other people.
ShepHyken
APRIL 30, 2018
My Comment: Data and personalization ate HOT topics in marketing and customer experience. This excellent article by Tricia Morris has some interesting facts and stats about how companies are using data to personalize the CX. The benefits of consistently being above average can take you and your company to another level.
ShepHyken
FEBRUARY 14, 2018
Maybe customers wouldn’t pay double the normal price, but what if they would? Here are a few ideas to consider: You would return your customers’ emails. Can you believe that 62% of companies don’t?! And, the same goes for your customers’ phone calls. The post Are You So Good Your Customers Would Pay You Double?
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