ViiBE Blog
APRIL 30, 2021
Contact centers have become more prevalent as more and more companies transition from traditional call centers to offer live chat and video support for their customers. What is live video support? Live video support is customer support conducted via video in real time.
ViiBE Blog
MAY 13, 2021
At the core of each call center or contact center is the customer interaction. Call centers are run for different reasons, whether for communicating with prospective clients, or providing after-sales services or technical support. Here are some of the most common solutions: Traditional call center.
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NobelBiz
MAY 24, 2022
Provide adequate training for your call center agents on how to use their new technology and communication tools effectively. Create a remote communication policy while allowing for personalized follow-up This is the most crucial aspect of running a remote call center agents.
ViiBE Blog
AUGUST 11, 2021
An omnichannel contact center works like a call center, except the customer can also communicate with customer service representatives through various means. Contact center software uses omnichannel routing to put the customer in touch with a representative via the means of their choosing. Video calling.
ViiBE Blog
JANUARY 22, 2021
ViiBE is the web technology of video assistance and ticketing system designed for technical support and after-sales services. As a button directly embedded in Zendesk Support, ViiBE allows support agents to escalate tickets to video calls with the clients in need of assistance.
ViiBE Blog
JUNE 1, 2021
That can include self-service, text chat, or video chat. They may also provide the option to connect to a video chat when necessary. Self-service reduces support call volume, but video or text chat service options give frustrated customers a helping hand. ViiBE is more than just video conferencing software.
Win the Customer
JUNE 5, 2017
Keep your mobile team highly engaged with ongoing virtual meetings. Free tools might work for a quick video chat, but lack the features to streamline communication among a large group. Get your team up and running with a tool like Slack to stay in communication from a central platform.
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