ViiBE Blog
MAY 13, 2021
At the core of each call center or contact center is the customer interaction. Call centers are run for different reasons, whether for communicating with prospective clients, or providing after-sales services or technical support. Here are some of the most common solutions: Traditional call center.
ViiBE Blog
APRIL 8, 2021
The call center experience is the overall interaction between the customer and the call center. A call center must center an agent around the customer using communication skills, empathy, and problem-solving. How do you describe a call center experience?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ViiBE Blog
APRIL 26, 2021
Teach your agents to communicate with empathy and receive customer feedback and criticism while remaining professional and detached. Increase the lines of communication. These days, customer support has moved beyond mere call centers to omnichannel contact centers. Invest in new technology.
Magellan Solutions
AUGUST 5, 2021
But you also need tools for your agents to communicate their needs and concerns. While some companies invest in physical intercoms for internal communication, this isn’t possible for a virtual call center. Supports team-specific communication channels. Supports video and voice calls. •
ViiBE Blog
MARCH 18, 2021
These complex cases often take longer than average to resolve, but this can be reduced by adding another communication channel, such as escalating to an expert via video. While AHT remains a useful performance metric for measuring call duration, newer technologies can complement AHT by enhancing call quality.
ViiBE Blog
APRIL 30, 2021
Contact centers have become more prevalent as more and more companies transition from traditional call centers to offer live chat and video support for their customers. What is live video support? Live video support is customer support conducted via video in real time.
NobelBiz
MAY 24, 2022
Provide adequate training for your call center agents on how to use their new technology and communication tools effectively. Create a remote communication policy while allowing for personalized follow-up This is the most crucial aspect of running a remote call center agents.
Expert insights. Personalized for you.
52 
Let's personalize your content