Communication Guest Experience Hospitality Omni-Channel 
NICE inContact
JUNE 27, 2017
When it comes to competitive industries, few rank higher than hospitality. With so many high-end hotel and accommodation options vying for customers these days, the guest experience has never been more critical. Great communication and attention to customer journey goes much farther in garnering return guests and brand loyalty.
Avaya
FEBRUARY 7, 2017
This without question includes the hospitality industry, where hoteliers are working overtime to stay ahead of today’s rapid pace of innovation. Build/embed custom communications into the CX: Hoteliers can tap into new engagement opportunities by creating or embedding custom, real-time communication capabilities into the customer experience.
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Avaya
JUNE 27, 2017
Technology is no longer part of the guest experience; it is the guest experience. Today, 40% of guests now regularly use hotel mobile apps. Overall, two-thirds say they have a better hotel experience when brands leverage the latest technologies. And 67% would sign up for location-based coupons and alerts.
Kustomer
JUNE 9, 2021
Active Communication Is Key. The best way to handle customer complaints is actively communicating with your customer and letting them know you’re working on the problem right away. How can you empower your support team to go above and beyond while they are in active communication with an unhappy customer?
Comm100
AUGUST 23, 2018
Organic Mobile Experiences Blur Channel Lines. Multichannel” and “omnichannel” have been buzzwords for years now. Omnichannel isn’t actually about channels, it’s about your customers,” Krajewski says. “In In 2018, video customer service is being adopted in industries such as healthcare, travel, and hospitality.
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