Playvox

FEBRUARY 20, 2024

Communication can be more difficult when team members are not in the same physical space, and it can be harder to build a strong company culture and sense of community. Employ Gamification Gamification is often employed for managing remote contact center agents because it provides workers with tangible rewards as an incentive.

Management 88

Management Gamification Contact Center Policies 88

COPC

MARCH 11, 2024

What are the types and frequency of communications during this period? Do employees feel that leaders’ communication about the ongoing business needs and strategies for success is effective and transparent? This action guarantees that your newest team members remain enthusiastic and committed from acceptance to their first day.

Call Center 97

Call Center Gamification Contact Center Training 97

CSM Magazine

APRIL 13, 2023

To do this, companies should ensure clear communication from the beginning, setting out the expectations and topics of conversation in an organized manner. Online ethics training guarantees employees are aware of their obligations as members of the organization and provides clear guidelines on acting ethically regardless of role or sector.

Training 52

Training Company Gamification Policies 52

Verint

NOVEMBER 27, 2017

Here are tips on how to keep your feedback requests relevant and built for optimal response rates. In today’s day and age, it’s important to make mention of the customer preference for mobile interactions with brands, and the unique set of guidelines for designing surveys that meet the requirements of mobile devices.

Survey 32

Survey Gamification Feedback Guidelines 32

Stella Connect

JANUARY 4, 2022

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Coaching Customer Service Agents for Individual Growth. Keep it simple.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Grade.us

AUGUST 18, 2020

Pro-Tip: For creative local search firms, having your photo featured on a prospective client’s business listing would be an excellent opportunity to establish your authority as a local search expert and get your foot in the door. Pro-Tip: Check for hours of operation on the business listing (including Holidays).

Social Media 58

Social Media Connections Tips Video 58

Stella Connect

APRIL 17, 2018

To help you get started, we’ve compiled a list of 29 customer service training and coaching tips. Better to schedule group training sessions instead (see below for more on customer service training tips). During the session, it’s fine to remind agents of brand guidelines. Coaching Customer Service Agents for Individual Growth.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62