SurveySensum

SEPTEMBER 21, 2023

Tailor Your Offerings: Customize your products or services to align with customer preferences. Facilitate Communication: Make it easy for customers to express their needs and feedback. Add feedback forms on your website or offer accessible customer support via live chat. Provide crystal-clear product info.

Customer Retention 52

Customer Retention Strategy Gamification Loyalty Programs 52

Playvox

MARCH 27, 2023

Whether you’re looking to implement new technologies, fine-tune your staffing strategy, or empower your agents to provide exceptional customer service, you’re in the right spot. The training should cover a range of topics, such as customer service skills, communication skills, product knowledge, and technical skills.

Contact Center 84

Contact Center Gamification Training Chatbots 84

NobelBiz

MARCH 23, 2022

More interractions equals more conversions and happier customers. Omnichannel engagement Entails engaging with customers across all available communication. They communicate by e-mail, chat, text messaging, media chats with video, and other means. Do your teams and services work together a lot?

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

Stella Connect

JANUARY 4, 2022

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. John Boccuzzi, Jr.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

Salesforce’s recommended training priorities for customer service staff include product knowledge, effective communication, patience, efficiency (proficiency with tech stack, anticipating likely customer questions, etc.), Exceptional Customer Service starts with hiring, training and empowering the right people.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

Salesforce’s recommended training priorities for customer service staff include product knowledge, effective communication, patience, efficiency (proficiency with tech stack, anticipating likely customer questions, etc.), Exceptional Customer Service starts with hiring, training and empowering the right people.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40