InMoment XI
MAY 25, 2023
In this article, we’ll discuss what designing an effective customer experience looks like, what makes it different from user experience and customer service, why it matters, the elements of customer experience design, and how to design a great customer experience from start to finish.
Myra Golden
APRIL 5, 2023
It’s a crucial skill for anyone who frequently takes calls, such as customer service representatives, salespeople, or receptionists. Instead, use simple, easy-to-understand language to communicate what will happen next in the conversation. Another important tip is to be proactive in managing the conversation.
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Myra Golden
APRIL 6, 2023
This might involve providing resources on active listening skills, empathy, and effective communication. Conclusion Breaking bad news in chat is never easy, but it’s an inevitable part of the job for customer service representatives.
Myra Golden
JULY 15, 2018
For some time I’ve wanted to update my Top 6 Ways to Get An Angry Customer to Back Down tactics. In a few days I’m heading to Montreal to help a new client, a team of Customer Service Representatives, get their demanding and unreasonable customers to back down. Link the Communication Chain.
Myra Golden
NOVEMBER 15, 2016
Studies show that less than 10% of companies have trained customer service employees on how to handle difficult customers. Clearly, our customer service representatives didn’t have proper training on how to handle angry, demanding and unreasonable customers.
Myra Golden
NOVEMBER 15, 2016
Studies show that less than 10% of companies have trained customer service employees on how to handle difficult customers. Clearly, our customer service representatives didn’t have proper training on how to handle angry, demanding and unreasonable customers.
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