Myra Golden

APRIL 5, 2023

When managing phone calls, signposting can make all the difference between a smooth and efficient conversation and a frustrating and confusing one. It’s a crucial skill for anyone who frequently takes calls, such as customer service representatives, salespeople, or receptionists.

Self Service 52

Self Service Call Center Tips Training 52

Myra Golden

APRIL 6, 2023

In this guide, we’ll explore the best practices for breaking bad news in a chat setting, including how to prepare for the conversation, choosing the right words and tone, and managing the aftermath. Managing the Customer’s Reaction When a customer receives bad news, it’s natural for them to react emotionally.

Contact Center 52

Contact Center Customer Service Representative Tips Training 52

Myra Golden

NOVEMBER 15, 2016

So that’s why I’m sharing these tactics… to show you a fast and easy new way your employees can create calm and regain control with difficult customers. I had just joined the company as the new Call Center Manager a few months ago. Before I started this job as a call center manager, my husband and I started studying Aikido.

Call Center 76

Call Center Training Video How To 76

Myra Golden

NOVEMBER 15, 2016

So that’s why I’m sharing these tactics… to show you a fast and easy new way your employees can create calm and regain control with difficult customers. I had just joined the company as the new Call Center Manager a few months ago. Before I started this job as a call center manager, my husband and I started studying Aikido.

Call Center 40

Call Center Training Video How To 40