InMoment XI

MAY 25, 2023

In this article, we’ll discuss what designing an effective customer experience looks like, what makes it different from user experience and customer service, why it matters, the elements of customer experience design, and how to design a great customer experience from start to finish.

Customer Experience Design 484

Customer Experience Design Customer Experience Customer Journeys Competitive Advantage 484

Myra Golden

APRIL 5, 2023

It’s a crucial skill for anyone who frequently takes calls, such as customer service representatives, salespeople, or receptionists. Instead, use simple, easy-to-understand language to communicate what will happen next in the conversation. Another important tip is to be proactive in managing the conversation.

Self Service 52

Self Service Call Center Tips Training 52

Myra Golden

NOVEMBER 15, 2016

Studies show that less than 10% of companies have trained customer service employees on how to handle difficult customers. Clearly, our customer service representatives didn’t have proper training on how to handle angry, demanding and unreasonable customers. I was on to something and I knew it.

Call Center 76

Call Center Training Video How To 76

Myra Golden

NOVEMBER 15, 2016

Studies show that less than 10% of companies have trained customer service employees on how to handle difficult customers. Clearly, our customer service representatives didn’t have proper training on how to handle angry, demanding and unreasonable customers. I was on to something and I knew it.

Call Center 40

Call Center Training Video How To 40