Experience Matters
MAY 12, 2015
Companies have also achieved the best scores we’ve seen for two of our four core competencies, Employee Engagement and Customer Connectedness. Sixty-three percent of large organizations have a senior executive in charge of their customer experience efforts.
Experience Matters
OCTOBER 5, 2015
What is the company communicating? Companies often focus on the think level, hoping that a barrage of communications can drive culture change. 5) How Customer-Centric Are Organizations? Temkin Group has identified six stages of maturity towards a customer-centric organization. What do employees do when no one is looking?
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