Communication Customer Connectedness Customer Experience Professionals Management 
Experience Matters
MAY 12, 2015
We just published a Temkin Group report, The State of the CX Management, 2015. Here’s the executive summary: For the sixth straight year, Temkin Group surveyed nearly 200 large companies to evaluate the state of their Customer Experience (CX) management. This year we found an abundance of CX ambition and activity.
Experience Matters
OCTOBER 5, 2015
Management guru Peter Drucker is credited with saying that “ culture eats strategy for lunch.” What is the company communicating? Companies often focus on the think level, hoping that a barrage of communications can drive culture change. 5) How Customer-Centric Are Organizations? Well it can’t.
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