Communication Customer Connectedness Customer Experience Professionals Employee Engagement 
Experience Matters
MAY 12, 2015
Companies have also achieved the best scores we’ve seen for two of our four core competencies, Employee Engagement and Customer Connectedness. Sixty-three percent of large organizations have a senior executive in charge of their customer experience efforts.
Experience Matters
OCTOBER 5, 2015
All of our work in this area comes down to a key reality; culture is how employees think , believe , and act. Think : Employees are intellectually bought-in and understand the company’s vision and why it is important to the company. What is the company communicating? What do employees do when no one is looking?
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