Communication Connections Customer Confidence Customer Service Training 
ShepHyken
APRIL 18, 2023
A Sense of Control – Whether customers refer to this as a sense of being in control or something else, most people have a confident feeling about their Amazon transactions. And confidence turns into trust – which can turn into repeat business and even customer loyalty. Connect with Shep on LinkedIn.
ShepHyken
OCTOBER 18, 2017
It can be the traditional customer service team who fields questions and complaints. It can come through a customer simply calling, for any reason, to connect with someone inside the company. The customer may reach out to the company via social channels, a website, a text message – really any interaction with the company.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Myra Golden
JUNE 2, 2016
Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. Customer Experience Designer & Professional Speaker. Myra Golden Media.
Myra Golden
JUNE 2, 2016
Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. Customer Experience Designer & Professional Speaker. Myra Golden Media.
ShepHyken
JUNE 27, 2018
It doesn’t matter how good your customer service is, if the product doesn’t do what it’s supposed to do, the customer will find another company that better meets their needs. The different channels customers interact with you and your organization must be consistent. Then along came emails, then chat, then chatbots.
ShepHyken
SEPTEMBER 27, 2021
Frank Baum, wrote a children’s novel and not a customer-relations manual. However, there are some valuable aspects of the story that can come quite handy when it comes to connecting with customers. In this article, we can say that the secret to customer loyalty is communication, communication, communication.
Myra Golden
JULY 29, 2016
How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. How to Deliver a Wow Customer Experience: 20 Ideas to Help You WOW customers. A 3-step way to give your customers a fond farewell so that you end the call on positive note.
Expert insights. Personalized for you.
65 
Let's personalize your content