Customer Bliss

AUGUST 22, 2018

11 Statements to Assess if Your Company Needs a Chief Customer Officer. There is someone in our company who clarifies what we are to accomplish with customers. Make a real difference to your customers. Yes, there is. No, there is not. CX #CustExp Click To Tweet. Pace yourself.

Chief Customer Officer 133

Chief Customer Officer Company Tips Leadership 133

Customer Bliss

AUGUST 22, 2018

11 Statements to Assess if Your Company Needs a Chief Customer Officer. There is someone in our company who clarifies what we are to accomplish with customers. Make a real difference to your customers. Yes, there is. No, there is not. CX #CustExp Click To Tweet. Pace yourself.

Chief Customer Officer 107

Chief Customer Officer Company Tips Leadership 107

Confirmit

DECEMBER 17, 2018

For many organizations, particularly those for whom product and price differentiation are challenging, Customer Experience (CX) has been touted as the silver bullet that will drive success. CX budgets have grown, Chief Customer Officers been recruited, and a seemingly endless stream of customer surveys deployed.

Chief Customer Officer 40

Chief Customer Officer Case Study Return on Investment ROI 40

Kayako

OCTOBER 23, 2017

I remember protesting strongly: sales are selling to the wrong people, the product has missing features, marketing isn’t giving us customer success content! Sunan Spriggs, the Chief Customer Officer, calmly replied, “Exactly. Download it now. And those are the things you’re responsible for fixing.”.

Feedback 136

Feedback Net Promoter Score e-support Metrics 136

Gainsight

JUNE 9, 2021

We’ve put together a synopsis of today’s content so you can get an easy download of what folks were streaming today. PT) to continue binge-ing the best customer-focused content! Delphix: How Value Engineering leads to Customer Success starring Alex Hesterberg Chief Customer Officer, Delphix.

Effort Score 52

Effort Score Chief Customer Officer Sales ROI 52

ChurnZero

MARCH 3, 2020

The world’s only free, invitation only CS Leadership opportunity hosted by Aaaron Thompson the Founder and CEO of Portland Customer Success. ChurnZero is excited to participate and have our Chief Customer Officer, Abby Hammer added to the speaker’s lineup. dence to own their role in the customer relationship.

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

ChurnZero

JANUARY 15, 2021

Customer Success teams who have been focused on demonstrating business value are retaining their customers at much higher rates than those who are only focused on their own solutions. Executives are noticing the difference and pushing Customer Success teams toward demonstrating a return on investment to customers.

Customer Success 52

Customer Success Effort Score Self Service eBook 52