CSM Magazine

AUGUST 22, 2019

Deliver Seamless Omnichannel Support, Anytime, Anywhere: Map your key points of interaction, break into new social and digital touchpoints, synchronize channels to capture the entire customer journey and personalize each experience. Join the America’s biggest brands in their mission to bring customer service to the center of the business.

Customer Service Strategies 40

Customer Service Strategies Meeting Strategy Customer Service 40

ShepHyken

NOVEMBER 16, 2018

Customers are connected. We are altogether associated at some stage through our system of companions. I trust the declaration “ Customer is the King ” has never been experienced by organizations like in this information technology era. Jim Iyoob is the Chief Customer Officer for Etech Global Services.

Consumers 97

Consumers Technology Chief Customer Officer Social Media 97

Team HGS

AUGUST 22, 2017

Q2: What would you suggest as the first step in integrating bots into our customer service strategy? I was speaking at a conference, and I asked VPs of customer service or chief customer officers if any of them had deployed bot technology. Lauren: Yes, we do. It’s already starting to happen.

Customer Service 52

Customer Service Chief Customer Officer Average Handle Time Social Media 52

ProProfs Chat

JUNE 30, 2020

Customers wouldn’t see what you have to offer, but what you are willing to change for them. That’s the true essence of customer service experience. To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

Storyminers

JULY 6, 2020

She is known globally for transforming businesses to earn customer-driven growth. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her practices are field-tested and proven. He spent much of his career as a tech executive on Wall Street, building predictive platforms to power large-scale trading systems.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

She is known globally for transforming businesses to earn customer-driven growth. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her practices are field-tested and proven. He spent much of his career as a tech executive on Wall Street, building predictive platforms to power large-scale trading systems.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130