Chief Customer Officer Customer Retention Handbook Interaction 
TechSee
JUNE 16, 2022
Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Jim Iyoob, Chief Customer Officer at Etech Global Services.
Gainsight
JUNE 11, 2021
The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.
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Storyminers
JULY 6, 2020
In 2008, Eliason, as part of the team selected to address the issues, created the Twitter account @ComcastCares and began directly responding to customer complaints. She is known globally for transforming businesses to earn customer-driven growth. Kate Nasser. Kate Nasser, The People Skills Coach and founder/president CAS, Inc.
Storyminers
JULY 6, 2020
In 2008, Eliason, as part of the team selected to address the issues, created the Twitter account @ComcastCares and began directly responding to customer complaints. She is known globally for transforming businesses to earn customer-driven growth. Kate Nasser. Kate Nasser, The People Skills Coach and founder/president CAS, Inc.
SurveySensum
JULY 14, 2020
Jay Nathan – Founder of Customer Imperative and Gain Grow Retain. With over a decade of experience in customer success and customer service, Jay Nathan has developed customer retention and growth methodology for building, managing, and scaling tech companies serving businesses of all sizes. LinkedIn : [link].
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