5 Steps to CX Management in the Public Transportation Industry with Anand Sampat
Customer Bliss
AUGUST 23, 2018
In today’s conversation with Anand Sampat , the head of customer experience for c2c , a public London commuter train that services 40,000 daily commuters, we discuss how he manages the customer experience for a service that so many people rely on. Recruit deliberately. Anand now has 5 direct reports rather than his initial two.
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