Gainsight

FEBRUARY 12, 2019

As your customers change priorities and shift strategies, maintaining alignment with their executives and decision makers becomes paramount. With Stakeholder Alignment, Gainsight helps you set up a regular process for executive check-ins, monitor when there are organizational changes, and keep an eye on stakeholder sentiment over time.

How To 81

How To Chief Customer Officer CRM Measurement 81

Chattermill

MAY 12, 2019

Joseph Michelli’s book gives readers a behind-the-scenes look at the hotel company’s secret recipe for success, delivered through interviews with employees and executives in the corporate office and on the ground. The Customer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business by Alan Pennington.

Customer Experience Professionals 56

Customer Experience Professionals Customer Experience Hotels Net Promoter Score 56

Kustomer

SEPTEMBER 3, 2020

Depending on the problem or the customer, they could communicate their issues through a variety of channels in a variety of different points of the journey. The customer is always going to give feedback and voice their opinions of their customer experience, whether through company channels or on their own. Is that right?

Marketing 52

Marketing Customer Journeys Effort Score Metrics 52