How to Improve Your Customer Satisfaction Score (CSAT) Score
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AUGUST 14, 2019
The ACSI is an economic indicator that measures the satisfaction of consumers across the U.S. In the latest measurement, in Q1 2019, the ACSI was 76.5 In other words, when expectations change, so will the perceived quality and perceived value. Customers change: E xisting customers leave, and new ones come along.
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