Clarifying the Role of the CCO – Competency #1
Customer Bliss
FEBRUARY 10, 2015
Competency #1: Honor and Manage Customers as Assets. Know the Growth or Loss of Customers and Care About the “Why?”. With this competency, the goal is to align leaders to make a defining performance metric—the growth or loss of your customer base. how many customers declined in their level of engagement with you?
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