Oracle

JULY 16, 2019

Four Seasons Hotel; Las Vegas, NV. —. Hynes Convention Center; Boston, MA. JW Marriott Hotel; Phoenix, AZ. IMCI Contact Center Connections. Chief Customer Officer Exchange. Rosen Centre Hotel; Orlando, FL. September 2019 CX Events and Conferences. PharmaForce. September 9 – 10, 2019.

Conference 40

Conference Customer Experience Hotels Chief Customer Officer 40

Oracle

APRIL 19, 2018

— ICMI Contact Center Expo. Customer Relationship Management Conference (CRMC) 2018. The Ritz-Carlton Hotel; Philadelphia, PA. —. Cobb Galleria Convention Center; Atlanta, GA. Chief Customer Officer Exchange. IMCI Contact Center Demo. May 15 – 17, 2018. Loyalty Expo.

Conference 60

Conference Customer Experience Chief Customer Officer Contact Center 60

CSM Magazine

AUGUST 22, 2019

Build, Retain and Empower the Ultimate 2020 Workforce: Streamline hiring and onboarding, augment your workforce with automation, knowledge systems and accurate sentiment analysis, and let workforce optimization guide you seamlessly into the future of contact center support. Senior Director, Customer Care, Hilton.

Customer Service Strategies 40

Customer Service Strategies Meeting Strategy Customer Service 40

Talkdesk

JULY 31, 2017

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. When it comes to call centers and service centers what are people focusing on today compared to a decade ago? What are the KPIs that customers are focusing on today?

Innovation 42

Innovation Omni-Channel Average Handle Time Contact Center 42

Talkdesk

JULY 31, 2017

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. When it comes to call centers and service centers what are people focusing on today compared to a decade ago? What are the KPIs that customers are focusing on today?

Innovation 40

Innovation Omni-Channel Average Handle Time Contact Center 40

Storyminers

JULY 6, 2020

A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. She is known globally for transforming businesses to earn customer-driven growth. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her practices are field-tested and proven. Lynn Hunsaker.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. She is known globally for transforming businesses to earn customer-driven growth. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her practices are field-tested and proven. Lynn Hunsaker.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130