Comm100

SEPTEMBER 25, 2021

Customer service forms the backbone of any successful business. Users are more likely to remember, interact and refer to your brand if they connect with your customer service. While 80% of companies believe that they deliver an extraordinary experience for their customers, only 8% of their customers resonate with this claim.

Customer Satisfaction 130

Customer Satisfaction Customer Service How To Omni-Channel 130

Bold360

APRIL 12, 2021

To uncover how COVID-19 has transformed how customers and companies interact for the long term, we went straight to the frontlines. How is customer engagement changing in the new normal? How is customer engagement changing in the new normal? As self-service tools improve, customer adoption is rising. .

Self Service 52

Self Service Customer Engagement Trends Engagement 52

Magellan Solutions

AUGUST 13, 2021

For example, one of our financial service customers decided to leave a post up stating ‘It would be suicidal to invest in …. ‘. AI can do a great job of understanding basic definitions or ideas quickly. For example, one of our customers provides fitness, nutrition, and weight loss programs.

Social Media 40

Social Media Government Tools Culture 40

Oracle

AUGUST 27, 2019

There was a time when the answer to that question was a simple one: you made a website, listed a product that you already had for sale in your brick-and-mortar location, and customers placed their orders. New customers, new practices. This widening of the field has brought with it a re-think in how commerce is conducted online.

e-support 58

e-support B2C Retail B2B 58