Chatbots Customer Relationship Management Data Virtual Agent 
InMoment XI
JANUARY 16, 2024
Contact Center AI works by leveraging advanced technologies such as artificial intelligence (AI), machine learning (ML), natural language processing (NLP), and automation to enhance and streamline customer interactions within a contact center. This frees up human agents to focus on more complex financial matters.
Lumoa
JUNE 23, 2021
The denouement of Gartner’s latest Hype Cycle for AI shows how AI-powered contact center technologies such as natural language processing (NLP), chatbots, and machine learning (ML) have recently begun to lose their magnetism, ending up in the Trough of Disillusionment.
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CSM Magazine
DECEMBER 14, 2021
Rather than waiting for a customer service representative to answer the phone or react to an email, AI-enabled chatbots and virtual agents are constantly accessible and can respond to consumer enquiries in minutes, if not seconds. Interactions Will be More Personalized. Much More Proactive Service.
TechSee
APRIL 21, 2021
AI enhances existing self-service capabilities, such as smart FAQ and IVR, with the new cognitive capabilities in chatbots or virtual agents. Next-step suggestion: Choose several use cases where computer vision AI can simplify the agent-customer interaction. AI is reshaping the enterprise approach to self-service.
NobelBiz
FEBRUARY 21, 2023
While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses. Find out more by accessing the full episode on Leveraging data to refine the business and conversations.
NobelBiz
FEBRUARY 15, 2023
While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses. Find out more by accessing the full episode on Leveraging data to refine the business and conversations.
Kustomer
JUNE 27, 2022
Returns can be automatically processed, workflows can be developed and adjusted as needs change, and chatbots can provide quick and easy customer questions 24/7. This also meant that businesses could now start filing and managing customer information in a digital format.
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