Bold360

MARCH 26, 2020

The ongoing COVID-19 pandemic is having massive impacts on how companies engage with their customers and employees. No matter how the crisis evolves, customers and employees still expect to receive a high level of service that’s responsive to their needs. Being relentlessly helpful earns customers for life.

Employee Engagement 66

Employee Engagement Chatbots Self Service Engagement 66

Bold360

MARCH 20, 2020

At the same time, they are having to address evolving customer expectations, digital transformation, multiple online channels, and emerging CX capabilities enabled by mobile apps, chatbots, social media messaging, and more. It takes more than one or two interactions to convert today’s customers into loyal buyers. Useful content.

Self Service 72

Self Service Customer Engagement Engagement Strategy 72

Bold360

APRIL 15, 2021

Branches will be open for business again, but the initial months of the pandemic served as a wake-up call about the need for FSIs to have digital-first customer engagement capabilities. Give customers (self-service) options. Start small, learn and scale success across your engagement channels and service organization.

Self Service 52

Self Service Customer Engagement Engagement Knowledge Base 52

Bold360

APRIL 13, 2020

Agents want to help but are simply inundated, which impacts not just the quality of their service delivery but also their level of employee engagement. Self-service tools can engage directly with customers and answer basic questions, as well as facilitate simple transactions, thus absorbing workload.

Self Service 69

Self Service Chatbots Call Center Lifetime Customer 69

Bold360

MARCH 29, 2021

We’ve witnessed dramatic, rapid shifts in preferred customer engagement channels at a time of social distancing and people working (and doing nearly everything else) from home. 3 Big Trends in Customer Engagement . It’s all about engaging customers in ways that customers prefer, 24/7.

Self Service 52

Self Service Call Center Chatbots Customer Relationship Management 52

Bold360

MAY 26, 2020

The term “customer experience” (CX) doesn’t seem to have a standard definition, but it’s often used interchangeably with customer journey, brand perception and customer engagement. omnichannel engagement) across the entire customer journey. Why is Customer Experience (CX) so important?

Self Service 52

Self Service Customer Experience Net Promoter Score NPS 52

Wootric

AUGUST 21, 2018

To put it simply, artificial intelligence is machine learning that uses data to improve operational efficiency and customer engagement. Undoubtedly it’s chatbots. These smart assistants simulate intelligent conversation via messaging apps and can perform a multitude of tasks to heighten the customer experience.

Technology 58

Technology Customer Experience Chatbots Retail 58