Confirmit

JULY 26, 2018

Read this short white paper to understand how the Voice of the Customer can help you to: Retain (and gain) customers. Voice of the Customer Product Innovation White Papers. Improve cross-sell and up-sell. Streamline processes. Drive change. Differentiate your company.

CEM 70

CEM Return on Investment B2C Financial 70

Strativity

FEBRUARY 1, 2015

The post CEM Benchmark – 2014 Customer Experience in Action Study appeared first on Strativity.

CEM 40

CEM Study Customer Experience Customer Centricity 40

ClearAction

FEBRUARY 7, 2016

Customer Experience Strategy: 4 Overlooked Key Competencies white paper. 51% of companies that are investing at least 10% in customer experience efforts are reaping referral rates of 10% or more; only 22% of companies that are investing less than 1% in CEM achieve referral rates of 10% or more.(3). Customer Centricity.

Customer Experience 48

Customer Experience Customer Centricity Employee Engagement Social Media 48

Beyond Philosophy

MAY 14, 2015

Parature’s complimentary white paper “ Getting More with Self-Service ,” the Service Council reports their recent poll respondents ranked the following as the top three challenges for their Self-Service Channels: Message constancy. However, you can violate the trust in ways other than a data breach or poor policy decision.

Self Service 60

Self Service Exercises Analysis Call Center 60

Beyond Philosophy

JUNE 4, 2015

The ‘human’ factor, in marketing, communications, positioning, and experience creation through sales, service, and operations now pervades titles of articles, blogs, white papers, and even books. But, there is little that is really new or trailblazing in this idea.

Financial 60

Financial Omni-Channel Airlines Multi-Channel 60