CEM Industry Return on Investment Touchpoint 
CloudCherry
DECEMBER 23, 2019
On this episode, Mike shares some of his day-to-day practices, some of which include regularly asking himself, “What are we doing to drive the improvement of each touchpoint?”, In any industry, it’s about connecting with people and providing an amazing experience- something Mike aims to do daily. It goes to show that CX is EVERYWHERE.
CloudCherry
FEBRUARY 20, 2019
As customer experience gains more traction and more maturity as an industry, the technology is running double time to keep up. If you’re in the middle of a meeting and discover there’s a new friction point impacting customers, how long would it take to add a new touchpoint with your existing CX platform? Decreasing churn? By how much?
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Confirmit
SEPTEMBER 24, 2018
CEM has become a key differentiator for today’s businesses, as products and services have become increasingly commoditized. Provide a holistic view of customers across all touchpoints and all channels, across the entire customer journey. capture the Voice of the Customer across all touchpoints and channels. Learn More.
Confirmit
SEPTEMBER 24, 2018
CEM has become a key differentiator for today’s businesses, as products and services have become increasingly commoditized. Provide a holistic view of customers across all touchpoints and all channels, across the entire customer journey. capture the Voice of the Customer across all touchpoints and channels. Learn More.
Experience Matters
APRIL 7, 2015
Clarabridge uses industry-specific models and the most precise, accurate Natural Language Processing (NLP) functionality and sentiment analysis to detect emotion, context, and root causes, as well as to predict future customer behaviors. Additionally, 43 industry leading organizations earned 2014 Confirmit ACE Awards.
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