PeopleMetrics
JUNE 17, 2020
This framework is important for every company to review in light of COVID-19, which has likely impacted how you interact with your customers. Even if you have a mature VoC program, it’s important to re-assess it with a “beginner’s mind” in light of shifts in customer behavior. Today, we're going to talk about the Building Phase.
Beyond Philosophy
MARCH 29, 2016
But research – and our own experience with customer mirrors – shows that one of the most effective ways to build trust is far simpler and doesn’t cost a thing. These results are consistent with what we have learned in conducting customer mirrors. Customers Emotions Are Predictable. What is this mysterious technique?
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Beyond Philosophy
MARCH 29, 2016
But research – and our own experience with customer mirrors – shows that one of the most effective ways to build trust is far simpler and doesn’t cost a thing. These results are consistent with what we have learned in conducting customer mirrors. Customers Emotions Are Predictable. What is this mysterious technique?
Clarabridge
SEPTEMBER 1, 2015
Insurance companies now need to make sure that their customers are not only healthy, but also happy and want to stay with them. This change has led to many insurance companies investing in customer experience management. First, healthcare insurance providers need to make sure they are listening to all sources of customer feedback.
Clarabridge
OCTOBER 13, 2017
Closing the Loop, or just checking the box – Are you truly engaging your customers? We’ve all learned how important customer satisfaction is. Highly engaged customers buy more, promote more, and demonstrate more loyalty. In fact, Bain found engaging with customers can result in 40% more revenue per person.
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