CEM, Customer Service Representative, Customers and NPS

Build Your VoC Program From Where You Are: Part 1 - Building Phase

PeopleMetrics

JUNE 17, 2020

This framework is important for every company to review in light of COVID-19, which has likely impacted how you interact with your customers. Even if you have a mature VoC program, it’s important to re-assess it with a “beginner’s mind” in light of shifts in customer behavior. Today, we're going to talk about the Building Phase.

CEM

CEM Touchpoint NPS Survey

How to Actually Close the Loop with Your Customers

Clarabridge

OCTOBER 13, 2017

Closing the Loop, or just checking the box – Are you truly engaging your customers? We’ve all learned how important customer satisfaction is. Highly engaged customers buy more, promote more, and demonstrate more loyalty. In fact, Bain found engaging with customers can result in 40% more revenue per person.

How To

How To Effort Score Social Media Customer Service Representative

Customer Experience Update

Build Your VoC Program From Where You Are: Part 1 - Building Phase

How to Actually Close the Loop with Your Customers

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