CEM Customer Service Representative Customers Touchpoint 
PeopleMetrics
JUNE 17, 2020
This framework is important for every company to review in light of COVID-19, which has likely impacted how you interact with your customers. Even if you have a mature VoC program, it’s important to re-assess it with a “beginner’s mind” in light of shifts in customer behavior. Is this now a digital touchpoint? Connect The Dots.
Clarabridge
SEPTEMBER 1, 2015
Insurance companies now need to make sure that their customers are not only healthy, but also happy and want to stay with them. This change has led to many insurance companies investing in customer experience management. First, healthcare insurance providers need to make sure they are listening to all sources of customer feedback.
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