Experience Investigators by 360Connext
APRIL 23, 2024
CX leaders today face a long list of challenges, including adapting to a dynamic market environment and ensuring every stakeholder, supervisor, and employee in the business is aligned with the customer-centric vision. Understanding Customer Experience Management (CEM) Let’s start at the beginning. But, leaders, take a deep breath!
Beyond Philosophy
OCTOBER 3, 2014
From a sporting context, an organization can decide they are going to take part or try to win. I agree and believe this is about another critical factor to creating a great Customer Experience, Employee Engagement. He admits that their present success took much hard work over many years. Remembering the little things.
Beyond Philosophy
JUNE 4, 2015
As they stated, right up front (Chapter 1, page 4): “What we call a humanistic company is run in such a way that its stakeholders—customers, employees, suppliers, business partners, society, and many investors—develop an emotional connection with it, an affectionate regard not unlike the way many people feel about their favorite sports teams.
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