Experience Investigators by 360Connext

APRIL 23, 2024

Let’s explore customer experience management (CEM), its pivotal role in shaping customer lifetime value , and strategies for measuring the return on investment of CX initiatives. Understanding Customer Experience Management (CEM) Let’s start at the beginning. CEM is no different, but tracking metrics alone is not a strategy.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

Call Experts

JULY 28, 2022

Contact center support is a vital part of any business. A contact center can help save you time and money while delivering outstanding service to your customers. The right contact center will improve customer satisfaction , which leads to increased sales and profitability. What Is A Contact Center?

Contact Center 52

Contact Center Call Center Knowledge Base Customer Satisfaction 52

SmartKarrot

JUNE 30, 2020

Customer experience management, or CEM as it’s called, is when you manage the interactions of your customers using touchpoints. When you understand what is CEM and CEM platforms, you ensure that your customers achieve success. . A quality CEM platform will do most of the work for you. . Top 10 CEM Platforms .

CEM 10

CEM Multi-Channel Advertising Analytics 10

PeopleMetrics

FEBRUARY 21, 2018

A lot of money and resources are spent on marketing and advertising -- creating wonderful visions within customers’ minds about what an experience with any given brand is going to feel like and look like. Sean McDade founded PeopleMetrics in 2001 and he is the architect of the company’s customer experience management (CEM) software platform.

Marketing 67

Marketing CEM Advertising Video 67

CloudCherry

AUGUST 30, 2018

With limited time and resources to dedicate to improving the customer experience, organizations often have to make difficult decisions about what to prioritize. You have to staff the phone lines and email inboxes, and hiring more contact center employees costs money. These changes are frequently led by your CEM.

Strategy 150

Strategy NPS Analytics Analysis 150

Experience Matters

APRIL 7, 2015

Gaining from decades of leading the contact center and analytics market, NICE is well positioned to help organizations not only uncover hidden insights and trends from structured and unstructured data, but also to close the loop and drive the next best action that yield better business results and an improved customer experience.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

NobelBiz

FEBRUARY 21, 2023

Choose a more efficient means of communicating with and informing your customers using a cloud contact center solution – CCaaS. Determine the most valuable resources by compiling data on the entire client journey. When making purchases, customers have varying preferences across various communication channels.

Call Center 52

Call Center Customer Engagement Technology Engagement 52