NICE inContact

SEPTEMBER 23, 2019

Call recording software is a foundational component of contact center operations but often under valued and taken for granted. There are a plethora of reasons to record your calls and digital interactions. For most contact centers, without call recording, there is no quality management.

Call Recording 136

Call Recording Contact Center Call Center Transportation 136

AWS Machine Learning

SEPTEMBER 19, 2023

In the interaction, we demonstrate how multi-modal agents plan and run the user query and retrieve the results from the relevant data sources. Transcribe Audio Tool – To convert audio recordings to text files using Amazon Transcribe. The agent memory that holds the chain of user interactions with the agent is saved in DynamoDB.

Financial 98

Financial Multi-Channel Marketing Analysis 98

Helen Dewdney

JUNE 20, 2023

The consumer asserted that they did not accept the hamper, however this could not be verified as the rail service provider did not have a call recording since the call had been made on a mobile phone. The rail service provider sent a hamper and some national rail vouchers.

Travel 78

Travel Consumers Transportation Training 78

NobelBiz

JUNE 26, 2023

Robust hardware computer systems provide the necessary infrastructure for efficient operations, while call center software empowers agents with powerful tools to handle customer interactions effectively. Telecom Services Telecommunication services are the veins of a call center, transporting voice data from one point to another.

Call Center 52

Call Center Contact Center CRM Social Media 52

NobelBiz

FEBRUARY 23, 2023

Employees of a firm may interact from anywhere and at any time using a basic internet connection and a linked device, thanks to the proliferation and democratization of linked tools (smartphone, tablet or computer). Typical Functions of VoIP VoIP is a digital telephone service that transports and delivers conversations over the Internet.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52

NobelBiz

JUNE 7, 2021

Employees of a firm may interact from anywhere and at any time using a basic internet connection and a linked device, thanks to the proliferation and democratization of linked tools (smartphones, tablets, or computers). Typical Functions of VoIP VoIP is a digital telephone service that transports and delivers conversations over the Internet.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52