Call Recording Contact Center Measurement ROI 
NICE inContact
SEPTEMBER 20, 2019
Everywhere you turn, the calls to move to cloud environments have become prevalent – regardless of system, workload or application, its no secret that cloud has redefined how our most critical systems are deployed and operated. In the world of Contact Centers , moving functions like IVR and ACD are obvious choices.
MiaRec
NOVEMBER 16, 2022
In today's business world, it is more important than ever to make sure that you are getting the most out of your investment in contact center intelligence.
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NICE inContact
OCTOBER 17, 2019
Like their private sector peers, the front line for engagement with government agencies lies in the contact center. Contact center investments can yield significant and rapid improvements to that. Call recording? Understand the capital requirements and where they are aligned in your contact center.
NobelBiz
NOVEMBER 20, 2023
NobelBiz OMNI+ is a comprehensive omnichannel contact center solution designed to enhance customer interactions across diverse channels, including voice, email, chat, and social media. If you want to learn more about training and benchmarking in contact centers, join Christian in this podcast episode featuring Bruce Belfiore.
Stella Connect
MARCH 5, 2018
As part of this ongoing strategy, RevZilla took a hard look at how it could measure and improve performance across its front-line team. Call recordings or chat / email transcripts are then pulled and reviewed. 15% improvement in first contact resolution. Enter Stella Connect. Real-Time Micro-Coaching.
Stella Connect
MARCH 5, 2018
As part of this ongoing strategy, RevZilla took a hard look at how it could measure and improve performance across its front-line team. Call recordings or chat / email transcripts are then pulled and reviewed. 15% improvement in first contact resolution. Enter Stella Connect. Real-Time Micro-Coaching.
NobelBiz
MARCH 23, 2022
Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. Actually, no, it’s not that simple!
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