Uniphore

JANUARY 21, 2022

Conversational AI and automation are rapidly modernizing today’s healthcare consumer experience. Healthcare service providers that have implemented these solutions are seeing significant returns on their investments with major improvements across all key metrics, including Medicare CMS and net promoter scores (NPS). out of 100.

Healthcare 147

Healthcare Net Promoter Score Call Flow Self Service 147

Myra Golden

APRIL 11, 2023

This involves ensuring that your agents are well-trained, motivated, and equipped with the right tools to confidently deliver bad news, expertly de-escalate and control conversations, all with empathy and connection. Balto reminds agents of your call flow so they stay on track and effectively carry out conversations — in English or Spanish.

Strategy 52

Strategy Contact Center Average Handle Time First Call Resolution 52

AWS Machine Learning

NOVEMBER 28, 2022

This pipeline automates and connects the data preprocessing, model training, model metrics tracking in SageMaker Experiments, data postprocessing, and, model cataloging in SageMaker model registry. She has extensive experience of deploying AI/ML solutions in healthcare and life sciences vertical.

Training 76

Training Resources Call Flow Data 76

NobelBiz

FEBRUARY 7, 2022

The IVR messaging is what customers hear when they call your contact center. It is a pre-recorded greeting and instructions that guide clients through the IVR menu system and connects them to an available agent. Acknowledgement is key for empathy Nobody calls in until they have an issue in some particular industries.

Contact Center 52

Contact Center Omni-Channel Average Handle Time Consumers 52

SurveySparrow

SEPTEMBER 28, 2021

Unstructured calls are transcribed and clustered to discover key intents. . Use pre-built, modular conversation components to build 80% of your call flows. . Monitor calls in real-time to see how the assistant is doing. The thinking machine can send one-time links while on the call itself to avoid any delays. .

Chatbots 52

Chatbots Social Media e-support Analytics 52

Uniphore

OCTOBER 21, 2021

The intuitive and simple-to-use UX allows business users to use the same business logic and call flows to rapidly develop and implement self-service and agent-assisted applications. Follow our blog and connect with us on LinkedIn , Twitter , Facebook , and Instagram. Enhanced Self Service with Multimodal Capabilities.

Self Service 189

Self Service Contact Center Virtual Agent Call Flow 189