NobelBiz

JANUARY 3, 2024

Check out our latest webinar episode Fireside Chat: 2023 Contact Center Industry Recap & Future Projections Pro Tips for Understanding 2023’s Industry Landscape and Predicting Trends in 2024. Advanced AI Integration: Beyond Customer Service Artificial Intelligence (AI) is no longer a novelty in call centers.

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Call Experts

APRIL 14, 2023

IVR systems are designed to streamline communication and customer service for businesses through automation and simplifying interactions with callers. McKinsey explains that at one North American call center alone, over 10 million customer requests are handled by IVR technology annually. How Do IVR Systems Work?

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NobelBiz

MAY 9, 2023

Brad Butler, Contact Center Software Consultant @ NobelBiz Improved Agent Productivity Long wait times can be a significant challenge for contact centers, causing negative consequences for both agents and customers. To mitigate these issues, many contact centers use dialers to eliminate unwanted wait times.

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NobelBiz

JUNE 1, 2021

A CCaaS solution’s principal goal is to appropriately route calls and maintain track of your customer interactions. In practice, CCaaS refers to a cloud-based phone system or other communications software that enables a business to conduct inbound and outgoing interactions with customers or prospects.

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NobelBiz

FEBRUARY 22, 2023

Despite the emergence of new digital communication channels and self-care, the voice channel, or more simply telephony, remains the primary communication channel favored by consumers. After-Call Work (ACW) ACW is an abbreviation that stands for “after-call work.” How to decrease the Abandonment Rate ?

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NobelBiz

FEBRUARY 15, 2023

Despite the emergence of new digital communication channels and self-care, the voice channel, or more simply telephony, remains the primary communication channel favored by consumers. After-Call Work (ACW) ACW is an abbreviation that stands for “after-call work.” How to decrease the Abandonment Rate ?

Abandon Rate 52

Abandon Rate Average Handle Time Contact Center Call Center 52

NobelBiz

APRIL 18, 2022

Simply reduce the amount of time spent on the phone with clients, which gives you more calls handled in a day and hence more efficiency for your business. As it overlooks three critical components: the customer experience, the rise of new communication and the new contact center technologies.

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