ViiBE Blog

MAY 13, 2021

Customers often contact a call center when they are frustrated or experiencing an issue with a product or service. In the background, entire systems run behind the scenes to manage their call and put them in touch with a representative as efficiently as possible. There are different types of call centers.

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Call Center Technology Virtual Call Center Contact Center 52

Magellan Solutions

AUGUST 5, 2021

Looking for the right call center ph softwares for your call center business? With hundreds of business process outsourcing companies Philippines tools available, finding the best ones for your call center can be confusing. 5 Essential Tools For Call Centers In Manila Philippines. Auto Dialers.

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Magellan Solutions

JUNE 29, 2021

This is the proper documentation of medical history. The outsourced medical call centers or BPOs are seeing an influx in need. These calls should be taken care of after the office hours of the healthcare providers. Magellan Solutions acts as your virtual call center and as the client’s voice.

Healthcare 52

Healthcare Call Center Virtual Call Center Insurance 52

ViiBE Blog

MAY 4, 2021

First call resolution (FCR) is a metric used in call centers to calculate the percentage of calls where a customer’s issue is resolved within the first call to the center. So, in concrete terms, what does FCR show you about your center? FCR stands for First Call Resolution. How to measure it?

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First Call Resolution Call Center Virtual Call Center Knowledge Base 52

Magellan Solutions

APRIL 5, 2021

This is the proper documentation of medical history. The outsourced medical call centers or BPOs are seeing an influx in need. These calls should be taken care of after the office hours of the healthcare providers. Magellan Solutions acts as your virtual call center and as the client’s voice.

Healthcare 52

Healthcare Call Center Virtual Call Center Comparison 52

Talkdesk

SEPTEMBER 19, 2016

Nowadays, we’re signing documents seamlessly and virtually online, via cloud-based software. Times are changing behind the scenes in the call center world, as well. The last few years have seen many call centers taking the leap from on-site hardware to innovative, scalable, and resilient cloud-based call center solutions.

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Call Center Virtual Call Center Call Center Solutions Software 40

ViiBE Blog

APRIL 30, 2021

While traditional call centers have existed for decades, they lack some of the features of face to face interactions. Contact centers have become more prevalent as more and more companies transition from traditional call centers to offer live chat and video support for their customers. Want to learn more?

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Video Customer Service Virtual Call Center How To 52