Integrity Solutions

SEPTEMBER 28, 2023

In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.

Customer Service Training 110

Customer Service Training Training Customer Service Contact Center 110

ShepHyken

AUGUST 16, 2021

16 Great Customer Service Tips and Examples by Tom Coombe. Small Business Trends) Customer service in the U.S. But don’t make the mistake of thinking that customer service is solely the domain of people in call centers answering complaints and questions. Follow on Twitter: @Hyken.

Customer Service 91

Customer Service Social Media Tips Multi-Channel 91

ShepHyken

NOVEMBER 15, 2021

(CustomerThink) One of the most effective ways to stand from your competition in today’s competitive market is to provide stellar customer service. By evaluating relevant key performance indicators (KPIs) or call center metrics, companies can gauge how their customers perceive the support they receive from their organization.

Customer Service 73

Customer Service Metrics Social Media Retail 73

ShepHyken

JANUARY 29, 2021

They provide some tips and tricks to set your business up for success in the contact center. Daunting as it may appear, keeping your customers happy is an attainable goal — when you put your mind to it. Following best practices and applying hacks has proven fruitful for a lot of contact centers.

Contact Center 93

Contact Center Call Center Knowledge Base System 93

ShepHyken

JUNE 1, 2020

She reminded me of a favorite quote at the end of the article: “If you want to see where a company is at, look at their sales, but if you want to see where a company is going, look at their service.” ” How to improve call center performance when there is a staff shortage by Krishna Charan.

Customer Service 68

Customer Service Omni-Channel Call Center Retail 68

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. Well-trained operators mean better customer satisfaction. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Social Media 119

Social Media Customer Service Strategies Strategy Customer Service 119

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147